As our customer, you have the right to return the goods within 365 days from purchase:
The right applies if the following conditions are met:
- That the product is returned in exactly the same condition as received.
- That the product is not used in any way which obviously reduces the sales value.
If you want to return your product using mail services, you may re-use the same packaging in which the product arrived.
For exchange or refund, please contact firstname.lastname@example.org before the goods are returned. Please note that we do not refund shipping costs if you want a refund. Discount products are not included in our free return policy.
In case of errors or defects you may complain to the Support team: email@example.com
We ensure 24 months warranty period (see the criteria below for full warranty) - but remember to save your receipt.
The full warranty presupposes that the goods’ faults / defects are not caused by misuse of the product or other injurious behavior that has led to the damage / defect.
The customer’s responsibility is to claim refund within a reasonable time after you have found the defect / damage.
Complaints considered timely are those announced two months after the item is received.
We reserve the right to remedy a defect / damage with an undamaged item rather than repay the purchase price.
Please be informed that a justified complaint is going to be settled by either repair of your product or replacement with a new one of the same kind.
GOVERNING LAW AND JURISDICTION
Any dispute is settled according the Danish law and according the law of the ordinary courts.